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What are front and back-office applications?
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What is Digitalization?
What is a Conversational AI?
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A Workplace Employee Experience Management (WEEM) platform focuses on improving the experience of internal employees within an organization, whilst a Digital Experience Platform (DXP) focuses on creating compelling and consistent digital experiences for external customers and partners across various digital channels.

Digital & Technology

What’s the difference between a WEEM platform and a DXP?

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Digital Adoption and Digital Experience are two distinct concepts related to the use and interaction with digital technologies. While they are interconnected, they refer to different aspects of the user’s interaction with technology.

Digital & Technology

What’s the difference between Digital Adoption and Digital Experience?

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RPA focuses on automating specific tasks or processes using software robots, while hyper-automation aims to automate and optimize end-to-end processes using a combination of technologies, including RPA, AI, ML, and more.

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These terms often used in the context of technology and business processes, but they refer to different concepts related to the integration of digital technologies into various aspects of an organization.

Strategy & Innovation

What’s the difference between Digitization, Digitalization and Digital Transformation?

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A chatbot and conversational AI are related concepts, but they have distinct meanings and capabilities within the realm of artificial intelligence and communication technologies.

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Front and back-office applications are terms commonly used to describe different types of software and systems within an organization that serve distinct functions related to customer interactions and internal operations.

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A Digital Experience Platform (DXP) is a comprehensive solution that combines various digital tools and technologies to create, manage, and optimize multi-channel digital experiences for users, typically customers, employees, partners, and other stakeholders.

Digital & Technology

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Human-in-the-loop automation, also known as human-in-the-loop AI, refers to a process in which both automated systems and human intervention are involved to perform a task or make decisions. It recognizes that certain tasks are best handled by humans while acknowledging the advantages that AI can bring. HTIL aims to strike a balance between efficiency, accuracy, and human expertise.

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Digital Customer Experience (DCX) refers to the overall interaction and engagement that customers have with a company’s digital touchpoints and online channels. It encompasses all digital interactions and experiences that customers have while engaging with a company’s products, services, and brand online.

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Digital Employee Experience (DEX) refers to the overall interaction and engagement that employees have with the digital tools, technologies, and systems they use within their work environment. It encompasses all digital touchpoints and interactions that employees have throughout their daily tasks and responsibilities.

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A DAS is a broader based digital adoption solution, whilst a DAP is a single software technology platform. The terms are often used interchangeably.

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A Digital Adoption Platform (DAP) is a software solution designed to help organizations streamline the process of introducing and new digital tools and technologies into their workflows. The goal is to enhance user adoption, engagement, and proficiency thereby maximizing benefits and minimizing disruptions or inefficiencies during the transition to digital solutions.

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Hyper-automation is an approach to automation that involves combining various technologies, such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA) natural language processing (NLP) and others to streamline and optimize business processes.

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RPA stands for Robotic Process Automation. It’s a technology that uses software robots or “bots” to automate and streamline repetitive, rule-based tasks within business processes. These tasks are typically manual and time-consuming, often involving interactions between various software applications, systems, and data sources.

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Digitalization refers to the process of using digital technologies to transform analog information, processes, and systems into digital formats. This transformation involves the conversion of data, processes, and interactions from physical or analog forms into digital ones, which can be stored, manipulated, and transmitted electronically.

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Digitization refers to the process of converting information, data, or content from its analog or physical form into a digital format.

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Conversational AI refers to the technology that enables machines, particularly computers and software, to engage in human-like conversations with users. It’s a subfield of artificial intelligence (AI) that focuses on creating systems capable of understanding natural language and responding in a coherent and contextually relevant manner.

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A chatbot is a computer program or artificial intelligence (AI) system designed to simulate human conversation through text or speech interactions. It is often used to automate and facilitate conversations between users and computer systems in a way that resembles natural language communication.

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Digital transformation refers to the process of using digital technologies to fundamentally change and enhance various aspects of an organization’s operations, business models, processes, and customer experiences.

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Digital adoption refers to the process of successfully embedding digital tools, technologies, and software into an organizations business models. The goal of is to maximize the value of digital tools and technologies leading directly to improved efficiency, productivity, and competitiveness.

Strategy & Innovation

What is a Digital Adoption Center of Excellence (DACoE)?

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Digital Adoption goes beyond just implementing technology; it involves ensuring that the technology is effectively embraced and used to its full potential by the intended users.

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